• ● We do not accept inquiries by phone, fax, or in-person visits.
• ● This is the inquiry counter for products sold by San-X Co., Ltd.
  You can inquire about "initial product defects," "ballpoint pen refills," and "water bottle/lunchbox parts" here.
• ● For licensed products from other manufacturers, please contact the manufacturer listed on the product.
• ● You may be asked to provide a receipt or purchase history depending on the situation.
  Please note that we cannot assist with secondhand or resold products.

* We cannot respond to the following types of inquiries:
- Inquiries about product "lineup," "details," "store availability," or "sales methods"
- Inquiries about "products purchased through auctions or flea market services" or "secondhand/resold products"
- Inquiries about "events"
- Suggestions for "product ideas," "sales methods," or "reissues"
Please note that we cannot respond to inquiries by phone, in-person visits, or unsolicited shipments.

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● Important Notes ●

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